Receiving Scans

We work with STL files, the standard in 3D modeling. Most intraoral scanners have proprietary file extensions. So, the first thing you need to do is find out if you can export an STL file or, if not, if we can convert it to an STL.

We are certified with iTero, Trios and 3M, which means we can receive scans directly from the scanner–with more coming with demand. Here is how to set it up:

Itero-logo

iTero

  1. Find out if your subscription allows for this export capability. If not, see “Emailing scans” below
  2. Contact iTero Support at iterosupport@aligntech.com or call 800-577-8767
  3. Ask them to add our lab to your scanner. Our iTero ID is 16279
  4. Once our lab is added to your scanner, use the scan setting “iRecord” then “ship to” then “Bryn Mawr Ortho Lab”
  5. Use the options “solid model with low profile base” and “two files, arches oriented in occlusion”
  6. Follow up with an email of the prescription

Trios

  1. Link to our lab in your Trios software
  2. Send the file
  3. Follow up with a prescription
  4. More coming soon

3Shape TRIOS3 Digital Impression System
3Shape OrthoSystem

A truly open system delivered by a truly open partner.

Learn More

3m-logo

3M True Definition

  1. Contact 3M customer service at 800-624-2249, option 3, then option 1
  2. Have them assign our lab to your system
  3. Activate our lab on your scanner
  4. More coming soon

cerec-logo

Cerec

Contact your Cerec representative. Their “open” system is only open if the lab also has a Cerec scanner. There is no way for us to receive the scans directly. I have reached out to Sirona and Cerec multiple times and the only answer we received was “buy the $40,000 scanner.” You need to get an STL file from Sirona.

Carestream

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Emailing Scans

There will be a web portal coming soon. Until then:

  1. Prepare an email to bmolmodels@gmail.com
  2. Attach the STL files (up to two at a time)
  3. Include the patient’s name or initials in the subject line
  4. Scan and attach a copy of a signed prescription slip or use this (coming soon)

Tips and Tricks

As we move further into the digital world, we are encountering some common issues with scans. Up until now, most scanning has only been done for the purpose of clear retainer treatment. Because of this, the person doing the scanning is used to concentrating on the teeth alone. To make appliances, we need more palate. The most common problem we see on upper scans is a lack of tissue, lingual to the 6’s and in the deeper part of the palate, resulting in extreme horseshoe shaped retainers. On the lower, the scan does not go deep enough into the palate so we have to print the model and then duplicate it in plaster (extra charge) to carve out enough room for the wire and acrylic.

If you are sending a scan for a fixed appliance, we highly recommend taking the scan with the bands in place and then sending in the bands. This allows us to print a tray to seat your bands, ($5 each) rather than printing, duplicating ($8 charge) and then seating our bands ($12 per band).

Please allow extra time. We offer some of the fastest turnaround times in the industry, but processing a scan is just simply not like processing a model or an impression. We ask for two extra days for digital debonding, four extra days for printing, and two weeks for our Crystalign Services. So without digital debonding or resets, a Hawley would be seven working days, in-house and an expander nine days. We can rush them, but there is a fee.

Be careful of your scans. Bad scans are like bad impressions: they can not be used. A 3D printer will reject a bad scan. We can fix most bad scans but, again, there is an extra charge. If the scan is missing too much data, we simply cannot use it and will need to request a new one.

For digital cases, we highly recommend EasyRx. Particularly for iTero scans, you can attach a scan to a prescription and “scrub” it to ensure it is okay for printing. We invite you to check out the EasyRx page for more information on this cloud based prescription system.

Please call with any further questions.